Frequently Asked Questions

DDP covers origin charges, international freight, destination clearance, import duty, VAT and last-mile delivery. The buyer only signs upon receipt.

EU DDP delivers to door in 12-15 days, 7-10 days faster than conventional ocean + clearance. Main EU markets covered: DE/FR/IT/ES/UK.

Yes, in the industry "DDP / double-clearance / tax-included" usually mean the same: origin + destination clearance + duty & VAT + last-mile delivery, all bundled. Products with installed batteries (PI967/970) can ship via our EU/US lanes; pure batteries (PI965/968) need special DG slots — book 3 days ahead and provide MSDS + UN38.3 reports.

Invoice, packing list, contract, customs power of attorney, declaration. Depending on product: certificate of origin, inspection certificate, 3C, MSDS, etc.

Wrong HS codes can trigger customs inspection delays, "false declaration" fines (5%-30% of cargo value), and even retroactive anti-dumping duties at destination. Our customs team provides free HS pre-classification consulting, and for complex items we can apply for binding customs advance rulings to eliminate risk.

We operate partner warehouses in the US (LA / Salt Lake City), UK (Birmingham), Germany (Duisburg) and Australia (Melbourne). MOQ is 1 CBM, with value-added services including 1-piece dropshipping, return / relabel handling, kitting, and FBA inbound transfer. Storage is billed monthly with transparent pricing.

FCL standard 30-35 days, express 25-28 days. LCL 32-38 days due to consolidation time. We recommend carriers based on urgency.

Below 15 CBM choose LCL; 15-20 CBM is the breakpoint — request both quotes; above 20 CBM FCL is better. Also consider fragility and consolidation risk.

Peak season PSS typically adds $300-800 per 40HQ, while GRI adjustments add $200-500 per month. For high-volume shippers we recommend signing MQC long-term contracts, or booking 6-8 weeks ahead with our "Lock Slot & Rate" service starting 30 days before peak — both avoid spot-market volatility.

5-7 days to US FBA via direct flights, 8-10 days via transit. EU FBA 6-9 days. Times vary by warehouse code.

Yes. We have IATA DG certification covering PI965-972 categories. MSDS and DG-classification reports are required in advance.

Submit origin, destination, product, weight and volume via our contact form. We reply with a tailored quote within 2 hours.